Invalid Class String error

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Hello everyone:


This is my first attempt at using this listserv. Hopefully this will go
through successfully.
We are using Reference Manager Version 11.0.1 and MS Office Word 2003.
We have a new user to RefMan. She was able to create a database and
import citations. However when she tries to insert a citation into a
Word document she gets an error message [Invalid Class String].
Does anyone know what this message refers to and how to fix the issue?


Thanks in advance for any assistance.
...Wes
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Wes Anderson, Wescath Solutions
per Canadian Pharmacists Association
Tel: [phone] ext. 228
CPhA: ***@pharmacists.ca <mailto:***@cdnpharm.ca>
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